Person Specification

Section Criteria
Education &
  • Degree level education or equivalent through relevant training and experience
  • Relevant professional qualification
  • Experience at senior management level, with departmental and budgetary responsibility (as might be achieved at Head of Service or Director level)
  • A good understanding of housing associations and how small associations operate especially in terms of housing management and particularly development and links with communities
  • Sound knowledge and understanding of legislative and regulatory frameworks affecting housing associations
  • Experience of working with boards and committees
  • Commitment and understanding of good governance
  • Experience of working successfully in partnership with external stakeholders to deliver business objectives
  • Sound understanding of finance and ability to analyse balance sheets
  • Good understanding of risk management and risk appraisal
Competencies: Skills, abilities, behaviours and work-related personal qualities
Commercial Awareness
  • Knowledge and understanding of business processes
  • Business acumen and commercial awareness
  • Appraisal of development projects and the strategic and operational risks that they bring
Customer Service & Quality Focus
  • Demonstrates commitment to excellent customer service in all activities
  • Welcomes resident and stakeholder involvement
  • Ensures quality and productivity goals and standards are met, focusing on customer needs and expectation
Achievement Orientation
  • Demonstrates commitment to achieving excellent results within available resources
  • Sets stretching performance targets for self and team
  • Shows determination to reach agreed targets and objectives
  • Assists with operational delivery
Thinking Skills
  • Uses problem solving and decision making skills
  • Thinks strategically
  • Numerate and data rational
  • Demonstrates an analytical approach
  • Effectively gathers, interprets and utilises data and information
  • Calm, consistent and clear thinking, even when under pressure
  • Creative and innovative
  • Balances logic and intuition
Planning and Organising
  • Prioritises and plans effectively
  • Balances long and short term objectives
Managing, Leading & Team Working
  • Provides positive leadership to staff
  • Support and demonstrates Family HA values
  • Adopts an assertive and fair style
  • Strong team player, generates team spirit
  • Creates opportunities to develop the team
  • Empowers, enables and motivates others
Persuasion and Influencing
  • Represents Family HA positively and professionally
  • Networks and builds effective working relationships and partnerships
  • Influences, persuades and achieves co-operation of others
  • Self-aware, ensuring own behaviour and attitude impacts positively on others
  • Negotiates confidently and effectively
  • Effective verbal and written communication skills
  • Presents effectively to external audiences
  • Produces clear, concise and objective reports
  • Able to listen and show empathy
  • Remains diplomatic and confidential
Adaptability and Resilience
  • Embraces and promotes change
  • Flexible, adaptable and positive approach to challenges
  • Shows resilience in handling conflict
  • Handles pressures of meeting targets and deadlines

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